Accepted Payment Methods
We offer a variety of convenient payment options for your pet supplies purchases.
We accept the following major credit cards: Visa, Mastercard, American Express, Discover, UnionPay, JCB, Paypal and Diners Club.
Simply enter your card details at checkout, and rest assured that your payment will be processed securely.
What to Do If Your Payment Is Declined
Re – place Your Order
If your payment with a credit or debit card is declined, you’ll need to place a new order. Unfortunately, we cannot reinstate orders once a payment has been declined.
Perform the Following Checks
To increase the likelihood of a successful payment when placing a new order, we recommend the following checks:
- Card Details Accuracy: Double – check that all the information on your card is correct, especially the expiry date.
- Security Code Entry: Ensure you enter the three – digit security code (located on the back of the card) accurately.
- Card Issuer Verification: Your card issuer may have declined the payment. Since they don’t always inform us of the reason, it’s advisable to check with them or contact your bank for clarification.
- Alternative Payment: If you’ve verified all the above and still encounter issues, try using another card or a different payment method.
Next Steps
- 3D Secure Decline: If your payment was declined via 3D Secure, you should contact your bank for more details.
- Error Message Handling: If you receive an error message during the payment process, please contact us promptly. Provide as many details about the issue as possible, including the exact error message you received. We’ll work to resolve it as quickly as we can.
Security and Privacy
We place the highest priority on your security. Our website employs advanced encryption technology to safeguard your payment information during processing. Moreover, we strictly adhere to PCI – DSS (Payment Card Industry Data Security Standard) to ensure the protection of your data while you shop for pet supplies.
We also take fraud prevention very seriously. All credit and debit card transactions are subject to validation and authorization by both us and the card issuer. When making online card payments, you may encounter 3D Secure security measures, depending on your bank issuer. This could involve entering a password, receiving a security code via email or phone, or the bank may require additional interaction such as fingerprint authentication, two – factor authentication, or similar methods based on authentication factors. For any questions regarding authentication, please consult your card – issuing bank for more information.
Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email. If you don’t see it in your inbox, please check your spam or junk folder.
Contact Information
Should you have any questions or concerns regarding payments, please don’t hesitate to get in touch with us.
- Address: UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG
- Telephone: +852 69773233
- Email: [email protected]
- Working Hours: Monday – Friday, 08:00 – 17:00 (UTC+8)
On business days, we guarantee to respond to you within 24 hours.