We hold every single customer in high regard. Our foremost priority is to ensure that your pet supplies are delivered to you as swiftly as possible. The following illustrates the entire process of your order, from payment to delivery.
Note: Our orders only include product fees and shipping fees (if applicable). Customers are not required to pay for import fees, duties, or VAT (Value – Added Tax).
Payment Confirmation
Once your order has been authorized and verified, we will promptly send a confirmation email to the address you provided.
Order Processing
For all countries, it generally takes 1 – 2 business days to process your order. Please keep in mind that holidays and weekends are not counted as business days.
Shipping
- Shipping Duration: Shipping typically takes approximately 7 to 14 business days, depending on the destination. When your order is shipped, we will send you an email notification containing a tracking number.
- Shipping Fees: For all countries, we charge a shipping fee of $6.99 for orders under $69. Orders totaling $69 or more qualify for free shipping.
Delivery
Please Note: The total time from placing your order to receiving it is the sum of the order processing time and shipping time. For example, if you order a pet coat, it will require 1 – 2 business days for processing and then 7 – 14 business days for shipping. Therefore, you can generally expect to receive your order within 8 – 16 business days, depending on your destination.
Our system will automatically select the most suitable distribution logistics based on factors such as the sales platform, product size, and weight. If the street address in your order contains “PO Box”, the system will review and make a judgment according to the delivery logistics you have chosen. If the selected logistics method cannot deliver to an address with “PO Box”, the system will flag the order as abnormal. Our customer service staff will then notify you to either modify the address or cancel the order.
Tracking Your Order Status
You can track your order status independently. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the order’s tracking number. You should be able to see updates within 72 hours of receiving this email.
If you wish to track your order, simply click on “Track Order” for detailed information. In case there are no updates, you can send us an email, and we will check the details for you.
Causes of Delivery Delays
Tracking updates may be delayed in the event of the following force majeure circumstances:
- Adverse Weather Conditions: Such as heavy rain, tornadoes, floods, earthquakes, etc.
- Local Disruptions: Including strikes, statutory holidays, major international conferences, etc.
- Peak – Season Shortages: Lack of flights and personnel during peak seasons, as well as other local issues.
Contact Information
Should you have any questions or concerns, please do not hesitate to get in touch with us.
- Address: UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG
- Telephone: +852 69773233
- Email: [email protected]
- Working Hours: Monday – Friday, 08:00 – 17:00 (UTC+8)
On business days, we guarantee to respond to you within 24 hours.